We are committed to creating a comfortable and well-pleasing shopping experience at mall.caphuang.com. That's why we offer an easy 60-days Return/ Exchange service for all purchases. Below are the detailed instructions on how to process a return or exchange. All the policies begin from the date you received the product to the date the problem was reported to us first. Please see whether either of these pertain to you and if the item(s) are covered by our 60 Return & Exchange Policy.
The following reasons are covered by our 60 days Full Coverage Return/Exchange Policy. (Customer is responsible for return postage fees, and replacement postage fees. Cap Huang Store will refund all shipping fees.)
We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
The following reasons are covered by our 60 days of Limited Coverage Return/Exchange Policy. (Customer is responsible for return postage fees, and replacement postage fees. Cap Huang Store does not refund any shipping fees.)
You chose the wrong size.
Personal Reasons due to changed mind, personal taste, etc.
The following reasons are not covered by our 60 days Return/Exchange Policy. (Customer is responsible for return postage fees, and replacement postage fees. Cap Huang Store does not refund any shipping fees.)
Any custom orders are not accepted return and refund. (except the quality reason)
Return Service Procedure:
Please contact our service staff, and attach clear photos of the items that represent a quality issue.
Please follow the instructions that are provided by our customer service team.
Returns will be processed within 5 business days of receipt of your item(s). Please note that payment processing is beyond our control and it may take up to 5-7 additional business days for the funds to be credited to your account used during checkout.
Return address (only for receiving return items):
Consignee: Cap Huang
Address: 501, Unit 2, Area A1, Taxiazhou, Jiangdong District, Yiwu, China.
Zip Code: 322000
Phone Number: +86-13868968140
1. Before you return the item(s), please communicate with our customer service email about your return requirements, and we will try our best to help you find a better solution than return and exchange.
2. Please don‘t send your return to the address on your package. That is not our return address and will affect the processing of your return.
Items that are being returned should be new, and unworn. They should be kept in its original condition in which you received them in.
Please contact one of our customer service representatives to request a return authorization and the return instructions.
Once your order has been submitted we will ship your order out in 3-7 business days.
We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund.
We cannot cancel the order if the product is already shipped out.
au.mall.caphuang.com reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.